Returns and Refunds

  • You may cancel an order at any point prior to the sign off of proofs, however this may be subject to any costs incurred; this is looked at on an individual basis.
  • Cancellation of an order after proof approval is subject to any costs incurred; this is looked at on an individual basis.
  • After approval, we will no longer be able to change any aspect of your order, since your order is sent straight to the printer.  We will however cancel production and assist you with a discounted re-order.
  • When ordering personalised items it is the client’s responsibility to check proofs and accept them before proceeding.  If there is an error on receipt which has been approved, no refund will be given, but we will help you with a discounted re-order.
  • We do not except returns of personalised items, except in the case of manufacturing defects and items supplied in error.  For manufacturing defects we will reprint or refund as appropriate.
  • We offer a 21 day return policy for defective goods, but we need notification of the defective goods before making the return.
  • When we are refunding an order if the client declines a reprint the client has to return the order in full.
  • Depending on the nature of the return we may ask the client to take the faulty products to the local recycling centre. However this is looked at on an individual basis.
internet shopping is safe, secure retailer